Shipping Policy
Effective Date: May 29, 2026
At EarthBreeze, we are committed to providing reliable and efficient shipping services to ensure customers receive their orders in a timely and secure manner. This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery expectations, and related responsibilities.
Orders are typically processed within 1 to 3 business days after payment has been successfully confirmed. Processing times may vary during periods of high demand, holidays, promotional events, or due to unforeseen operational circumstances. Orders placed on weekends or holidays are generally processed on the next available business day.
Once an order has been processed and shipped, customers will receive a shipping confirmation notification containing available tracking information. Tracking updates may take some time to appear depending on the shipping carrier and scanning schedules. Customers are encouraged to monitor tracking details regularly for the most accurate delivery status.
Estimated delivery times may vary depending on the destination, shipping method, customs processing, weather conditions, and carrier operations. Standard shipping typically requires several business days for delivery, although actual delivery times are not guaranteed. Delays caused by external factors outside of our control, including carrier disruptions, customs inspections, natural events, or transportation issues, may occasionally occur.
Shipping costs are calculated based on factors such as destination, package weight, shipping method, and order value. Any applicable shipping charges will be displayed during the checkout process before payment is completed. From time to time, promotional shipping offers or free shipping opportunities may be available under specific conditions.
Customers are responsible for ensuring that shipping information provided during checkout is accurate and complete. EarthBreeze is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete shipping addresses provided by the customer. If an order is returned due to an address issue, customers may be responsible for additional shipping charges required for reshipment.
For international shipments, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by local authorities. These charges are determined by the destination country and are not included in product or shipping prices unless otherwise specified. EarthBreeze is not responsible for delays related to customs clearance procedures.
If a package is marked as delivered by the shipping carrier but cannot be located, customers should first check surrounding delivery areas, contact household members or building management, and reach out to the shipping carrier for additional assistance. If further support is needed, customers may contact our support team and we will make reasonable efforts to assist with the investigation process.
In the event that a package arrives damaged, customers should contact us promptly after delivery and provide clear photos of the packaging and damaged items whenever possible. This information helps us evaluate the issue and determine an appropriate resolution, which may include replacement, refund, or other support options depending on the circumstances.
Orders may occasionally experience shipping delays due to inventory availability, carrier limitations, severe weather conditions, or other operational challenges. While we work hard to minimize disruptions, EarthBreeze cannot guarantee exact delivery dates and is not liable for carrier-related delays once a package has been transferred to the shipping provider.
Certain products, destinations, or regions may have shipping restrictions based on local laws, regulations, or carrier limitations. We reserve the right to cancel or refuse orders that cannot be legally or practically fulfilled. In such cases, customers will be notified and eligible payments will be refunded when applicable.
This Shipping Policy may be updated periodically to reflect operational changes, legal requirements, or service improvements. Continued use of our services following updates to this policy constitutes acceptance of the revised terms.
For shipping questions, delivery support, or order assistance, please contact:
EarthBreeze
Email: earthbreezeus@outlook.com
Phone: (185) 987-2571